Privacy Policy

Effective January 1, 2025

Rylan's Mountain Retreat respects your privacy. This policy explains what information we collect through this website, why we collect it, and what we do with it.

What we collect

When you submit a quote request or contact form, we collect the name, email address, phone number, service interest, and message you provide. We also collect standard analytics data — pages viewed, approximate location, browser and device type, and how you arrived at the site.

How we use it

We use your contact information solely to respond to your request, schedule service, and follow up about work we performed. We use analytics data in aggregate to understand which pages are useful and to improve the site.

Who we share it with

We do not sell your personal information. We share it only with service providers who help us operate — our scheduling and CRM platform, our analytics provider, and our hosting provider — and only to the extent needed to deliver the service you requested. We may also disclose information where required by law.

Cookies and analytics

This site uses cookies to remember your preferences and to measure traffic. You can disable cookies in your browser settings; core parts of the site will continue to work. Where a consent banner is shown, analytics cookies are set according to your choice.

Data retention

We retain quote requests and service records for as long as needed to support the work and to meet legal, tax, and warranty obligations. After that, records are deleted or anonymized.

Your choices

You can ask us to access, correct, or delete the personal information we hold about you. You can also opt out of marketing messages at any time by replying to any message or calling us. Contact us using the details below and we will respond promptly.

Children's privacy

This site is not directed at children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

If we change this policy we will update the effective date above. Material changes will be noted on this page.

Contact us

Rylan's Mountain Retreat
1027 Leslie Way, Sevierville, TN 37876
Phone: 754-204-0368
Email: rylansmountainretreat@gmail.com